What You Need to Know

How to get Started with Counseling

If you’re ready to begin the counseling process, all you have to do is review our therapy services pages or therapist profile pages and select the counselor that best fits your needs. Then, you can call or email the counselor using the contact information located on their profile page to request an initial intake appointment. During communication with the therapist, they will share more about their availability, counseling fees, forms of acceptable payment, and important administrative policies. You will also have an opportunity to ask questions about their therapeutic approach and share some of the reasons you’ve reached out for support. Lastly, the counselor will set you up with a client account where you can complete paperwork online prior to your appointment. We request that you complete all necessary paperwork at least 24 hours before your appointment, so your therapist will have time to review it before meeting with you.

How can I schedule an appointment with a therapist at Clear Creek Counseling?

There are several ways you can schedule an appointment with counselors at Clear Creek Counseling. If you’re a new client, you can reach out to your preferred counselor using their email address and phone number located on their webpage. You can also call our main phone number, 980-430-4971, and ask for counseling services to be paired with the best fit therapist based on your needs and availability. We also have a “Schedule a Consultation” button by the navigation bar at the top of the page where you can complete a form, leaving your name and telephone number to be contacted by a member of our team.

If you’re a returning client, please reach out directly to your mental health clinician or request an appointment in your existing client account.

Fees and Insurance

Initial Intake Session (60-75 minutes)
$200

Individual Counseling Session (50-60 minutes)
$155

Relationship Counseling Session (50-60 minutes)
$200

Individual, Family, & Couples Sessions with interns (50-60 minutes)
$50

Clear Creek Counseling accepts most Blue Cross and Blue Shield plans, as well as most Aetna plans, and some of our clinicians accept UHC plans. We now have a team member, Niral Patel, Psy D who accepts Medicare. Please check with your insurance to make sure your visit is covered and become aware of any copays or deductibles. At the time of service, you are responsible for co-pays or full payments until the deductible is met. Please check with your therapist to ensure that your insurance is accepted.

For those out of network plans, Clear Creek Counseling will do all of the electronic billing for your insurance although you will be required to make full payment to Clear Creek upfront. Your insurance may reimburse you for out of network services based on your insurance policy.

Can you recommend counseling services in Charlotte that accept Blue Cross Blue Shield insurance?

Yes, all of our therapists at the University Area and South Charlotte offices are in network with Blue Cross Blue Shield insurance (BCBS). If we don’t have an available counselor, we would be happy to offer a referral to another clinician within the community.

Cancellation Policy

We understand that life happens. We kindly ask that you notify your therapist at least 24 hours prior to your appointment. This allows the therapist to leave this time slot open for other clients in need.

A cancellation fee of $77 or more will occur if notice has not been given within 24 hours before your appointment, except in cases of emergencies. Please refer to your therapist’s professional disclosure statement to understand their fees for cancellation as this varies based on individual clinician rates.

What to expect in your first session?

Your first session will consist mostly of you and your therapist getting to know each other and discussing what brought you to therapy. You and your therapist will discuss treatment goals to direct the course of your treatment. Number of total sessions will vary depending on personal needs.

What are the typical costs for individual therapy sessions in Charlotte, NC?

Costs for individual counseling sessions range from $125 to $200 in the Charlotte area. At Clear Creek Counseling, our individual sessions are $155 per 55-60 minute session. We provide affordable session rates compared to counseling services across the Charlotte NC area.

Offering In-Person & Telehealth Sessions

We strive to accommodate our clients by helping you feel comfortable and safe in the way that best suits you. We are all currently offering Telehealth sessions and most of our therapists are also offering in-person sessions.