What You Need to Know

We offer individual counseling for children, adolescents, teens, and adults.

Clear Creek Counseling is in network with most BCBS and Aetna plans. We’re an exclusive BCBS Home Novant provider organization. We also have a few select counselors who are in network with UHC and Medicare.

When using insurance for therapy payment, in-network benefits means that your provider is in-network with your insurance plan and all or a portion of the cost will be paid by the insurance company once your deductible is met. Out of network means the provider is not in your insurance network and you will have to pay out of pocket for the sessions. Sometimes, insurance plans will reimburse or include out of pocket payments toward your deductible, but this is something you would have to discuss with your insurance provider. We can check you insurance and let you know if we’re in-network with your plan.

Besides the insurance plans we’re in network with, we also accept all major credit cards, HSA/FSA, checks, and cash for payment.

Review our therapy services pages and identify a therapist you’re interested in working with based on specialty and location. Reach out via our contact page or the counselor’s contact information available on their profile page.

During communication with the therapist or administrator, they will share more about their availability, counseling fees, forms of acceptable payment, and important administrative policies. You will also have an opportunity to ask questions about their therapeutic approach and share some of the reasons you’ve reached out for support to ensure they are the best fit for your needs.

During the consultation, you will be asked to provide full name, phone number, email address, and date of birth. The counselor will set up a client account in the electronic health record system where you will upload your insurance information as well as sign consent forms and provide emergency contact information. You will also be asked to complete some preliminary mental health self report assessments alongside the other forms.

There are several ways to schedule an appointment at Clear Creek Counseling. You can call or email your individual counselor. We also have a “Schedule a Consultation” button by the navigation bar at the top of the page where you can complete a form, leaving your name and telephone number to be contacted by a member of our team. Lastly, current and returning clients can reach out from their client account to request appointments.

Our out-of-pocket fees for direct pay and out-of-network insurance clients are $200 for the intake and treatment planning, individual counseling sessions are $155, and sessions with interns are $50.

For those out of network plans, Clear Creek Counseling will do all of the electronic billing for your insurance although you will be required to make full payment to Clear Creek upfront. Your insurance may reimburse you for out of network services based on your insurance policy.

Niral Patel, PsyD at our South Charlotte location is in-network with medicaid/medicare plans.

Your first session will consist mostly of you and your therapist getting to know each other and discussing what brought you to therapy. You and your therapist will discuss treatment goals to direct the course of your treatment. Number of total sessions will vary depending on personal needs.

We understand that life happens. We kindly ask that you notify your therapist at least 24 hours prior to your appointment. This allows the therapist to leave this time slot open for other clients in need.

A cancellation fee of $77 or more will occur if notice has not been given within 24 hours before your appointment, except in cases of emergencies. Please refer to your therapist’s professional disclosure statement to understand their fees for cancellation as this varies based on individual clinician rates.

Costs for individual counseling sessions range from $125 to $200 in the Charlotte area. At Clear Creek Counseling, our individual sessions are $155 per 55-60 minute session. We provide affordable session rates compared to counseling services across the Charlotte NC area.

We strive to accommodate our clients by helping you feel comfortable and safe in the way that best suits you. We are all currently offering Telehealth sessions and most of our therapists are also offering in-person sessions.

For teens and adults, talk therapy is recommended with a range of treatment models such as CBT, ACT, and DBT. For children, play therapy is recommended.

The evidence based models for traumatic stress and PTSD are Trauma-Focused CBT and EMDR.

Yes, Hannah Sawyer, LCMHCA at our South Charlotte office is a therapist who specializes PCIT, parent child interaction therapy. This model helps parents learn how to support their children with attachment, emotional regulation, and behavioral challenges.

We aim to schedule an intake session within a week. However, this depends on provider availability. We will get back to your request for counseling with 48 hours.

Existing clients may log-in to their therapy account using this link: https://www.therapyportal.com/p/clearcreek28262/login/

We have two convenient locations: one in North Charlotte at the University area and one in South Charlotte in Ballantyne area.

Yes, we hope to make it easy to access the care you need. We have counselors who offer hybrid counseling options with in-person and virtual sessions.

We have clinicians who specialize in CBT, DBT, ERP, EMDR, Play Therapy, and PCIT.